Refund policy

Last updated: May 26, 2026

Thanks for shopping with West Coast Country Boy. Please read this policy carefully before placing an order.

All Sales Are Final

All orders placed with West Coast Country Boy are final sale. We do not accept returns or offer refunds for change of mind, sizing, fit, color preference, or any other reason outside of a manufacturing defect.

By placing an order, you acknowledge and agree that your purchase is non-returnable and non-refundable except as expressly set out below.

Exchanges for Manufacturing Defects

We stand behind the quality of our products. If your item arrives with a manufacturing defect, we will exchange it for the same item, subject to the conditions below.

A manufacturing defect is a flaw in materials or workmanship present at the time of production, such as a broken stitch, faulty hardware, a flawed embroidery run, or a structural issue with the product as made. Manufacturing defects do not include:

  • Damage caused by wear, washing, improper care, accidents, or misuse
  • Normal aging, fading, or distressing that occurs with use
  • Variations in color, texture, or finish that are inherent to the materials or production process
  • Damage that occurs in transit (see Shipping Damage below)

Conditions for Exchange

To qualify for an exchange, all of the following must be true:

  • The item is in new, unused condition, with all original tags attached and no signs of wear, washing, alteration, or laundering
  • The item is in its original packaging, where applicable
  • You submit your exchange request within 30 days of the delivery date
  • You provide clear photos of the defect along with your order number

We reserve the right to inspect the returned item before issuing an exchange and to deny any exchange that does not meet these conditions. Items returned in worn, washed, or altered condition will be sent back to you at your expense.

Replacement Availability

Exchanges are subject to inventory availability. If the original item is no longer in stock, we will work with you to find an acceptable substitute or, at our discretion, issue store credit for the value of the defective item.

Shipping Damage

If your order arrives visibly damaged from shipping, please contact us within 7 days of delivery with photos of the packaging and the item so we can address it with you and the carrier.

How to Request an Exchange

Email shane@itschelon.com with the following:

  • Your order number
  • A description of the defect
  • Clear photos of the defect, the full item, and the original tags

We will review your request and respond with next steps within a reasonable timeframe. Do not ship anything back to us until you have received written authorization, including a return shipping address and instructions. Unauthorized returns may be refused.

Return Shipping

For approved exchanges of defective items, West Coast Country Boy will cover the cost of return shipping and the cost of shipping the replacement item to you within the United States.

Non-Exchangeable Items

The following are never eligible for exchange, regardless of condition:

  • Items marked as final sale, clearance, or sample sale at the time of purchase
  • Items damaged after delivery through wear, washing, or misuse
  • Items returned without prior authorization

Questions

Chelon, LLC dba West Coast Country Boy
Email: shane@itschelon.com